Last updated: July 29, 2026. This Privacy Policy applies to Smart Trips (smarttriips.com), an independent travel information website based in the United States.
1. Introduction
This Privacy Policy describes how Smart Trips (“Smart Trips,” “we,” “us,” or “our”), operating the website smarttriips.com, collects, uses, stores, shares, and protects personal information when you visit our website, contact us by phone or email, or otherwise interact with our services.
Smart Trips is an independent travel information website based in the United States. We publish guides and reference materials related to flights, check-in, baggage, cancellations, airport processes, and general trip planning. We are not an airline, ticket issuer, or booking engine.
Effective date: July 29, 2026. By using smarttriips.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the website.
2. Who This Policy Applies To
This Policy applies to visitors and users of smarttriips.com, including individuals who:
- Browse pages, guides, or policy documents on our website
- Submit a contact form or send an email to our support address
- Call our published support phone number
- Use on-site search tools or interactive features
This Policy does not apply to third-party websites, airlines, travel agencies, payment processors, or other services that we do not own or control, even if they are linked from our pages.
3. Information We Collect
3.1 Information you provide directly
When you contact us or complete a form, we may collect:
- Full name and preferred salutation
- Email address and phone number
- Message subject, inquiry details, and any travel context you choose to share
- Booking references or passenger names, only if you voluntarily provide them for support purposes
3.2 Information collected automatically
Like most websites, we may automatically collect certain technical and usage information, including:
- IP address, approximate geographic region, and network type
- Browser type, device type, operating system, and language settings
- Pages viewed, time spent on pages, referring URLs, and click paths
- Date and time of visits and basic diagnostic or error logs
3.3 Information we do not intentionally collect
We do not require payment card numbers, passport numbers, or government ID numbers to use the website. Please do not send sensitive identity documents through unsecured email unless specifically requested through a secure process.
4. How We Use Your Information
We use personal and technical information for legitimate business purposes, including to:
- Respond to inquiries and provide travel-related information support
- Operate, maintain, secure, and improve smarttriips.com
- Understand content performance and visitor needs
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Comply with applicable laws, regulations, and lawful requests
- Communicate important updates related to our services or policies when appropriate
5. Legal Bases for Processing
Depending on your location and applicable law, we may process personal information based on one or more of the following:
- Consent — where you voluntarily submit information or accept optional cookies
- Contract / pre-contract steps — where processing is needed to respond to a request you initiate
- Legitimate interests — such as website security, analytics, and service improvement, balanced against your rights
- Legal obligation — where we must retain or disclose information to comply with law
6. Cookies, Analytics & Similar Technologies
We may use cookies, local storage, pixels, or similar technologies to remember preferences, measure traffic, and improve site reliability. These tools may collect device identifiers and browsing activity on our pages.
You can typically manage cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect certain site features. If we use third-party analytics providers, those providers process data according to their own privacy policies in addition to this Policy.
We do not use cookies to sell your personal information.
7. How We Share Information
We do not sell personal information. We may share information only in limited circumstances, such as:
- Service providers — hosting, email delivery, analytics, security, or customer support tools that process data on our behalf
- Legal requirements — when disclosure is required by law, court order, or government request
- Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate protections
- Protection of rights — to protect Smart Trips, our users, or the public from harm, fraud, or unlawful activity
Third parties that receive information for these purposes are expected to use it only as needed to perform their functions and in accordance with applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
- Responding to and documenting support inquiries
- Maintaining security and operational records
- Meeting legal, accounting, or compliance requirements
- Resolving disputes and enforcing our agreements
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it in accordance with our retention practices.
9. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping any credentials or devices you use to access email or related services secure. If you believe your information has been compromised in connection with Smart Trips, please contact us promptly.
10. International Visitors
Smart Trips is operated from the United States. If you access the website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Those jurisdictions may have data-protection laws that differ from the laws in your country. By using the website, you understand that your information may be processed in accordance with this Policy and applicable U.S. law.
11. Your Privacy Rights & Choices
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about categories of data collected or shared, where required by law
To exercise available rights, email info@smarttriips.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law.
12. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to airlines, airports, government resources, or other external sites. Smart Trips is not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Effective date” at the top of this page will be revised when material changes are made. Continued use of the website after an update constitutes acceptance of the revised Policy, to the extent permitted by law.
15. Contact Us
For privacy questions, data requests, or concerns about this Policy, contact:
- Company: Smart Trips
- Website: smarttriips.com
- Email: info@smarttriips.com
- Phone: +1 (888) 742-5697
- Country: United States